Dr. Oetker Marmor Kuchen with Glaze Dr. Oetker

Professionally packed and fast shipping

Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can offer various shipping options. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our precise and exact specifications. Your goods will go through an exhaustive inspection and properly secured before they are shipped. We ship to thousands customers every day across multiple countries. This is a sign of our dedication to being the largest online retailer globally. We have distribution centers as well as warehouses located in Europe and the USA.

Note: Orders that contain more than one item are assigned a processing time depending on the item.

Prior to shipment, we will conduct a thorough inspection of the items you have ordered. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3-7 days.

Returns

Stock is dynamic, and not fully managed by us due to the involvement of many different parties, such as the factory and our warehouse. Stocks are subject to change at any moment. Be aware that your order may be out of stock when the order has been placed.

Our policy is for 30 days. If you haven't received your product within the 30 days period, we are unable to offer a refund or an exchange.

The item should not be used, and it must be in the original packaging. You must have the item in its original packaging.